Payroll errors ongoing for frustrated JNP employees

Jasper National Park employees are still experiencing significant payroll errors more than a year and a half after they were first reported.
Moreover, employees are frustrated that they aren’t getting any local support for their ongoing issues.
“The hardest part is you feel like nobody’s going to bat for you, that nobody wants to deal with your problem,” said a Jasper National Park employee who spoke to The Jasper Local on the condition of anonymity.
For the past 18 months, since the government of Canada overhauled its payroll program and implemented the failed Phoenix payroll system, tens of thousands of federal employees have been underpaid, overpaid or not paid at all.
In Jasper, one employee estimates those errors have affected approximately one-third of the staff, including “pretty much everyone in Res Con (Resource Conservation).”
In 2016, that same staffer was underpaid to the tune of $10,000. While she was able to rely on her husband’s salary to cover their basic costs of living, when the government finally did pay her what she was owed, it wasn’t until the following fiscal year. That dramatic bump in earnings will have implications when she files her 2017 taxes, particularly as Revenue Canada calculates her child care benefits based on her income.
At that time, she said she could rationalize that the pay system was fresh and that there would be bumps in the road, so to speak. But new issues with her new contract—the system wasn’t deducting her union dues and she was concerned not only about paying those dues back, but that she might not be in good standing with the union—have her at the end of her rope.
“It was difficult to have to constantly chase after the money you’re owed, but this time around, to face another round of problems has been a lot harder to swallow,” she said. “I can’t understand why it’s happening to me again.”
Her only solace, perhaps, is the knowledge that she’s not alone.
“It takes a toll,” she said. “At the end of the day you just want to feel appreciated and valued and I don’t feel that at all, other than the team I’m working with. They’re the only ones that hold me up.”
A request for comment from Jasper National Park officials was forwarded to national headquarters. Media spokesperson Audrey Champagne wrote that Parks Canada fully understands the challenges employees face any time pay is affected and that they are committed to working with employees to address issues as fast as possible.

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